FAQ

Yes, 100% of our band merchandise is officially licensed. We work directly with authorized distributors and manufacturers. A portion of every sale goes directly to supporting the artists. You'll never find bootleg or counterfeit products on MetalHell.

We accept the following payment methods:

• Credit/Debit Cards — Visa, Mastercard, American Express (via Stripe)
• PayTR — For customers in Turkey
• Bank Transfer — Via Wise (TransferWise) for international transfers
• Apple Pay & Google Pay — Available through Stripe

Once your order ships, you'll receive an email with your tracking number and a link to track your package. You can also check your order status anytime by logging into your account and visiting the Orders section.

Yes! We offer free worldwide shipping on all orders over $100. No coupon code needed — the discount is applied automatically at checkout.

Most clothing items are available in sizes S through XXL. Some items also come in XS and 3XL. Each product page includes a detailed size guide with measurements in centimeters. We recommend checking the size guide before ordering, as sizing can vary between brands.

If your order hasn't shipped yet, please contact us immediately at info@metalhell.com and we'll do our best to accommodate changes. Once an order has shipped, modifications are no longer possible.